At FELTHARIONEX, we strive to ensure our customers' satisfaction with their purchases. However, if you are not entirely satisfied, we are here to help.
To be eligible for a refund, items must be returned within 30 days of purchase. The item must be in its original condition and packaging. Proof of purchase is required.
Certain items are non-refundable, including:
To initiate a refund, please contact our support team at [email protected]. We will guide you through the process. Refunds will be processed via the original payment method, and can take 5-10 business days to reflect in your account.
If you wish to exchange an item, please contact our support team. Exchanges are subject to availability and are handled on a case-by-case basis.
Customers are responsible for paying shipping costs for returning items. Shipping costs are non-refundable.
If you have any questions about our refund policy, please contact us at [email protected].